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FAQ's

Have questions?

Contact us in the form above the FAQ's or call Joseph at 505-900-7374

How does the Legacy PLUS System work?

The Legacy PLUS System ensures fast production with high-quality designs through:

  • Production Time: Industry-leading turnaround with technology.
  • Legacy Specialists: Experts guide the project from start to finish.
  • Unique Process: Robust knowledgebase for fast content selection.
  • Swift Craftsmanship: Design experts use tech for quick book creation.

How long does it take to receive my book?

Production and delivery times vary based on the book type, page count (100–600 pages), and customization level. Here's a general breakdown:

  • Photo Books, Life Books, Wedding Books, or Graduation Books (Simpler Customization): These focus on photo curation and design with minimal interviews. For a 100-page book, expect 2-3 weeks for production + 3 weeks for shipping (total: 5-6 weeks). Larger ones (e.g., 600 pages) may take up to 6 weeks in production + 3 weeks shipping (total: 8–9 weeks).
  • Legacy Books (Heavy Customization): Involve in-depth interviews, wisdom/advice integration, QR codes, and more—taking 2–4 months total (faster than competitors' 8–12 months).

We'll provide a personalized timeline after your order. We do have expedited processing available. Reach out to us if you have a deadline or specific date you need the book completed!

 What are the cover options for the books?

All books are available in both hard cover and soft cover formats. We also have 30+ premade designs and can custom make designs!

Can I add pages to my book after I purchase?

Yes! You can purchase additional pages for your book at any time up until the final book design and proof. 

What if I have a lot of photos that are printed and not digital?

Not a problem! We offer a full photo digitizing service. This service is secure, safe, and includes a fast turnaround time. Contact us and we can discuss options!

Are there alternate payment methods?

We offer additional payment methods including wire transfers. Contact us above if you'd like to use a different payment method.

Are there payment plans?

Yes, you have 2 options:

1) Shop Pay: During the checkout process choose SHOP PAY as the payment option and select "installments". Then proceed through the steps. 

2) Payment Plans through Life & Legacy Plus:

Payment plan terms:

Qualifier: Must be a 300+ page book.

There are four milestones to complete your book

  • Initial Setup
  • Submissions & preliminary design process
  • Digital production
  • Print production

Payment Plan- 3 installments: 

Installment 1: A deposit of 50% is required to begin the project. This covers the initial setup- planning, interviews, and pre production.

Installment 2: the next 25% will be due during the Preliminary Design Process- 30 days from the date you purchased the book. 

Installment 3- the last 25% will be due prior to shipment of the printed version.

Contact us if you'd like to set up a payment plan!

What is the refund policy?

Due to the personalized nature of our work, we have the following refund policy:

There are four milestones to complete your book

  • Initial Setup
  • Submissions & preliminary design process
  • Digital production
  • Print production

  • If you cancel before the “submissions and preliminary design process” milestone, you may receive a partial refund of 90% for uncompleted work, minus a 10% cancellation fee. Percentages are calculated on the total book cost.
  • If you cancel before the “digital production” milestone, you may receive a partial refund of 50% for uncompleted work, minus a 50% cancellation fee. Percentages are calculated on the total book cost.
  • No refunds will be issued after the “Digital Production milestone”, as significant creative work will have been completed.
  • In the unlikely event of errors (e.g., typos or inaccuracies), we offer free revisions to meet the agreed-upon standards. Refunds are not provided for subjective dissatisfaction.
  • Extenuating circumstances will be reviewed case-by-case at our discretion.